Trust, privacy and human-like AI features fuel post-pandemic mobile banking adoption
Published on: Aug. 14, 2025, 9:54 a.m. | Source: Devdiscourse
Trust and perceived privacy emerge as critical factors in post-pandemic adoption patterns, underscoring that users will only engage with platforms they believe will safeguard their personal and financial information. Notably, AI-related variables, perceived intelligence and anthropomorphism, rank alongside these traditional drivers, suggesting that consumers are increasingly receptive to technology that feels both competent and relatable.
