Empathy is the core to winning trust: Narayana Health’s Abhishek Misra
Published on: Oct. 26, 2025, 7:27 p.m. | Source: Livemint
While customers react faster when any brand breaks their trust, the blowback can be worse after a negative experience with a healthcare brand, such as a hospital. That is why it’s important to stay focused on customer experience and act with empathy at all times, says Misra.
